Privacy Policy
Last updated: 14 November 2026
This policy explains how we handle personal data when you visit this website, contact us or book a call. Agentryva Labs is a brand of ArcentLabs OÜ.
1. Who we are
The controller of your personal data is ArcentLabs OÜ, registry code 17505038, Tuukri tn 19, Kesklinna linnaosa, 10120 Tallinn, Harju maakond, Estonia (“we”, “us”). For any privacy question, write to [email protected].
2. What data we collect
- When you email us: your name, email address, company and what you tell us about your business.
- During calls and offers: notes about your needs, and any sample requests or data you choose to share with us.
- When you visit the website: technical data that our hosting provider logs for security and reliability, such as IP address, browser type and time of the request.
- Business outreach: if we contact you about our services, we use your business contact details from public sources such as your company website.
This website does not use analytics, advertising or tracking cookies, and fonts are served from our own website.
3. Why we use it and on what legal basis
| Purpose | Legal basis (GDPR) |
|---|---|
| Answering your inquiry, preparing an offer, holding calls | Steps at your request before a contract, Art. 6(1)(b) |
| Providing our services to clients | Performance of a contract, Art. 6(1)(b) |
| Running and securing this website | Our legitimate interest, Art. 6(1)(f) |
| Contacting businesses about our services | Our legitimate interest, Art. 6(1)(f). You can object at any time. |
| Accounting and legal obligations | Legal obligation, Art. 6(1)(c) |
4. Data we process for our clients
When we build and run AI agents for a client, we may process the client's customer data, such as emails, leads or call details. We do this on the client's behalf, as a processor, under a separate data processing agreement. For that data, the client is the controller and their privacy policy applies.
5. Who we share it with
We do not sell personal data. We share it only with service providers that help us run our business, such as website hosting, email and video call providers, and only as far as they need it. They act on our instructions under data processing agreements. A current list is available on request.
6. Transfers outside the EU
Some of our providers may process data outside the European Economic Area, for example in the United States. In that case we rely on an adequacy decision, such as the EU–US Data Privacy Framework, or on the European Commission's Standard Contractual Clauses.
7. How long we keep it
- Inquiries and call notes: up to 24 months after our last contact, unless we start working together.
- Client and contract records: for the duration of the contract and as long as needed for claims.
- Accounting documents: 7 years, as required by Estonian law.
- Website server logs: kept by our hosting provider for a short period for security.
8. Your rights
You have the right to access your data, have it corrected or deleted, restrict or object to its use, including for business outreach, and receive it in a portable format. Write to [email protected] and we will reply within one month.
You can also complain to the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon, www.aki.ee) or to the data protection authority in your own country.
9. Automated decisions
We do not make decisions about website visitors or business contacts that are based solely on automated processing and have legal or similarly significant effects.
10. Changes
We may update this policy. The date at the top shows when it last changed.